Community Services Group, Inc.
  • Lutherville-Timonium, MD, USA
  • Full-Time

General Summary:

The Business Analyst will work alongside other business analysts and report directly to the Chief Executive Officer. The Business Analyst tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. The Business Analyst should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. Further, the role as Business Analyst will require a deep understanding of the connection between business operations and technology for potential and existing clients across all of our products. This will include needing to be aware of the latest trends in technology to be able to develop the best solutions for their project teams.


This position can be located in Timonium, MD or Mountville, PA.  

Business Analyst Job Duties:

  • Evaluating customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Leading ongoing reviews of business processes and developing optimization strategies.
  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Embodying project management best practices in day to day work.
  • Conducting meetings and presentations to share ideas and findings.
  • Performing requirements analysis.
  • Documenting and communicating the results of your efforts.
  • Effectively communicating your insights and plans to cross-functional team members and management.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Working closely with clients, technicians, and managerial staff.
  • Providing leadership, training, coaching, and guidance to junior staff.
  • Maintain cost efficiency by managing to project scope.
  • Ensuring solutions meet business needs and requirements.
  • Performing and coordinating user acceptance testing.
  • Managing projects, developing project plans, and monitoring performance.
  • Updating, implementing and maintaining procedures.
  • Prioritizing initiatives based on business needs and requirements.
  • Serving as a liaison between stakeholders and users.
  • Managing competing resources and priorities.
  • Monitoring deliverables and ensuring timely completion of projects.

Required Knowledge, Skills and Abilities:

  • Advanced technical skills.
  • Project management proficiency.
  • Excellent documentation skills.
  • Fundamental analytical and conceptual thinking skills.
  • Experience creating detailed reports and giving presentations.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • A track record of successfully completing commitments on time and within budget.
  • Excellent planning, organizational, and time management skills.
  • Experience leading and developing top performing teams.
  • A history of leading and supporting successful projects.

Education, Credentials and Experience:

  • A bachelor's degree in business or software industry related field or an MBA.
  • A minimum of 5 years' experience in business analysis or a related field.
  • Exceptional analytical and conceptual thinking skills.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.

Special Requirements:

  • Knowledge and familiarity with HIPAA and operational data security.
  • Must have the ability to obtain clearances as defined by regulations.
  • Must have a valid driver's license, good driving record, and access to a reliable vehicle to attend client trainings and meetings.
  • Other special requirements will be determined based on the needs of the position.

Advanced Metrics (AMS), an affiliate of Community Services Group (CSG), was founded by a group of leading healthcare providers and engineers to develop software with the goal of helping practitioners improve outcomes and data quality with evidence based knowledge and skills.

Advanced Metrics (AMS) & Community Services Group (CSG) are proud to be Equal Opportunity Employers supporting Workforce Diversity.

Community Services Group, Inc.
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