Community Services Group, Inc.
  • Lancaster, PA, USA
  • Full-Time

Advanced Metrics (AMS), an affiliate of Community Services Group (CSG), was founded by a group of leading healthcare providers and engineers to develop software with the goal of helping practitioners improve outcomes and data quality with evidence based knowledge and skills.

General Summary:

The Project Coordinator is responsible for mastering all software applications developed at Advanced Metrics and to assist customers in the phases of implementation best practice. This role is essential to successful software implementation and customer satisfaction. It is expected that the Project Coordinator will be able to apply proven implementation techniques and strategies to meet the various needs of Advanced Metrics customers. The Project Coordinator will learn and apply the Advanced Metrics implementation plan and in coordination with the Director of Solution Implementation continue to improve the plan and monitor the effectiveness of the approach and adjusting accordingly to industry needs.

Essential Duties and Responsibilities:

  • Will take a lead role in identifying and developing training materials and approach 
  • Working collaboratively with the Advanced Metrics team, the Project Coordinator will participate and adopt project management practices that maximize ongoing performance improvement and customer satisfaction to support the Advanced Metrics mission
  • Mastery of Children's Outcome Management System (KIDnet)
  • Work with software development team during requirement gathering and design planning
  • Customer account management that ensures champions are established and satisfaction in the field is maintained
  • Assist customers in maintaining a high level of data quality
  • Proficiency in related tools and concepts adapted to software, an example would be the Child Adolescent Needs and Strengths Tool (CANS)
  • Establish referenceable relationship with client
  • Resolve client inquiries, maintaining ownership through resolution
  • Perform root-cause analysis with customer, develop logical conclusions, and suggest appropriate solutions
  • Deliver solution configuration and end-user training that drives adoption and satisfaction
  • Demonstrating software solutions to potential new customers
  • Develop and maintain a high level of product and business knowledge
  • Assist in the development of training documentation
  • Liaison between the development team and the customer

Required Knowledge, Skills and Abilities:

  • Knowledge of implementation science and maintaining knowledge of current literature in the field.
  • Successful experience with training and implementation practice desired.
  • Knowledge of software implementation methods desired.
  • Demonstrated ability to work independently.
  • Demonstrated ability to understand and apply a team approach when needed.
  • Experience in and comfortable with public speaking and or training live audiences.
  • Exceptional project management, prioritization, and planning skills, with demonstrated success producing high-quality deliverables on time and within budget
  • Strong interpersonal skills and ability to work effectively in a team
  • Excellent strategic thinking skills, with the ability to operationalize concepts and transform ideas into action as well as apply findings to ongoing program development
  • Passion for, and demonstrated commitment to, improving the lives of others.
  • Excellent verbal and written communication skills
  • Demonstrated resourcefulness in setting priorities and proposing new strategies
  • Ability to work independently while being a team player
  • Ability to assess complex situations and facilitate solutions in a collaborative manner
  • Flexible and a self-starter; able to multi-task while also being highly detail-oriented
  • Demonstrated maturity and demeanor to establish immediate professional credibility with clients
  • Proficient in basic office tools, (Word, Excel, Power Point, project management software)
  • Demonstrated ability to work effectively with clinical, administrative, billing, and leadership staff within the customer's practice, including the ability to objectively review and analyze changes in workflow processes that impact multiple departments
  • Ability to deliver complex message to varying degree of disciplines and backgrounds
  • Collaborate with the development team to improve the quality of the deliverables and ensure the business needs are met
  • Support Director of Solution Implementation in presenting potential improvements to the system
  • Highly self-motivated, goal oriented, and self-directed
  • Demonstrate ability to operate and innovate in a small team with a fast pace environment, balancing both strategic and tactical needs

Education, Credentials, and Experience:

  • Bachelor's degree in a Social Science, or related field required.
  • Experience in business or admin related role, a plus.
  • 2 years experience in the fields of social work, psychology, or sociology.

Special Requirements:

  • Knowledge and familiarity with HIPAA and operational data security a plus.
  • Must have the ability to obtain clearances as defined by regulations.
  • Other special requirements will be determined based on the needs of the position.

Advanced Metrics (AMS) & Community Services Group (CSG) are proud to be Equal Opportunity Employers supporting Workforce Diversity.

Community Services Group, Inc.
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