Community Services Group, Inc.
  • Lancaster, PA, USA
  • Full-Time

Community Services Group (CSG) is recruiting for a Program Director for our Adult Intellectual & Developmental Disability (IDD) Community Home Services in Lancaster, PA.

The Program Director is a member of the corporation's Leadership and is a resource person for intellectual and developmental disability services as designated by the Senior Program Director.  The Program Director is a member of Leadership Forum and other operating committees as assigned. The work of the Program Director is professional, administrative, and managerial work directing the operations of a program for individuals with intellectual and developmental disabilities.

We are looking for a caring, dedicated and experienced leader to join our team in Lancaster County and enjoy a rewarding career helping to improve the lives of others!  Help us ensure the individuals' health, safety, and welfare while enhancing the quality of their lives and promoting community inclusion. 

This position offers:

  • A full-Time (40 hrs/wk) - Monday to Friday - 8:30 AM to 4:30 PM schedule. 
  • Industry competitive compensation.
  • Medical, Dental, Prescription & Life Insurance (Available for employees, spouses and domestic partners who qualify).  Vision Insurance (Available for employees who qualify).
  • Up to 4 weeks of Paid Time Off (PTO) based on weekly scheduled hours & Other Paid Leave.
  • Career Advancement, Paid Training & Transfer Program. 
  • 401K (Up to 4% company match), Flexible Spending Accounts & Credit Union Membership.
  • Travel Reimbursement, Wellness Initiatives, Employee Assistance Programs, Tuition Assistance & more! 

Insurance & Benefits availability will vary based on position and schedule.

Duties and Responsibilities: 

  • Participates in the corporate decision making process.
  • Manages program and staff in compliance with company policies and procedures and all regulatory standards.
  • Serves as a primary representative to all outside agencies.
  • Develops program budget and monitors financial growth of program.
  • Supervises location operations.
  • Interviews, hires, plans, organizes, trains, and directs the work of staff.
  • Oversees the performance management of all staff.
  • Oversees incident management and follow-up.
  • Oversees the investigation and resolution of program issues.
  • Approves leaves, schedules personnel, and authorizes or assigns overtime.
  • Reviews and evaluates the educational and training needs of staff and arranges for further training.
  • Consults with program psychiatrist, or other delegated professionals, regarding clinical, medical and programmatic issues.
  • Ensures appropriate coordination of services/ treatment and follow up.
  • Oversees daily program and or staff schedule.
  • Oversees the development of data collection methods to report and monitor program activities, analyzes data to determine if the activities provided are meeting program goals.
  • Operationalizes compliance with sanctioned philosophical and conceptual approaches.
  • Participates in quality assurance/quality management (QM) activities related to the programs specified in the QM plan.
  • Develops program policy and helps to coordinate it with overall company and program goals, directs the daily operations, evaluates results, and recommends changes in programs.
  • Maintain 24/7 availability to the staff so emergencies may be minimized and that care may be constant and effective.
  • Respond to emergency situations and provide leadership.
  • Monitors treatment activities and recommends improvement as needed.
  • Monitors deliver of services to maintain quality of care.
  • Provides treatment services and consulting services.
  • Performs other duties as assigned.


Must have one of the following:

  • Master's degree or above from an accredited college or university, 1-year work experience working directly with persons with mental illness and/or intellectual and developmental disability and at least 1-year supervision/management experience; OR
  • Bachelor's degree from an accredited college or university, 2-years work experience working directly with persons with mental illness and/or intellectual and developmental disability and at least 1-year supervision/management experience.

Must have all of the following:

  • Must be able to work flexible hours to meet individual's and program's needs.
  • Must have a valid driver's license, good driving record, and access to a reliable vehicle to attend trainings, meetings, and/or transport individual to appointments.
  • Must be able to travel to trainings/meetings upon request, which may include occasional overnight stays.
  • Must have the ability to obtain clearances as defined by regulations.
  • Work on-call to meet service line needs.

Apply today to Join our Team!

A World of Career Opportunities Awaits You at CSG!  Together, We Can Do Great Things!

Community Services Group is proud to be an Equal Opportunity Employer supporting Workforce Diversity.

Community Services Group, Inc.
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